Returns & Exchanges

It’s bummed to us if you’re not 100% satisfied with the items you received, we gladly accept returns postmarked within 12 days from the purchase date and we have made the returns so easy for you!

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• Sign into your account.
• Find the order in My Orders, click the “Return Item” button.
• Select the item(s) you would like to return, indicate the reasons, and submit.
• Select the mailing method: self-sending, dropping of at our retail, or pickup service.
• Our customer support team will contact you as soon as possible,
• We will confirm the parcel immediately after we receive the return, update the status of the return and refund within 7 working days. The refund will be credited in your account for future use.

Return Conditions

We only accept returns within 12 days from the purchase date. The address of the recipient must be in Bangladesh. Only price of the frame will be refunded Rx lens will not be refunded.

Items returned must be in their unused condition with the original packing. We do not accept a returned item that shows wear and tear, damaged, washed or altered in any way. We do not accept returned items that were sent back by you directly without checking with us first. Return should be made at customer’s own expense or it can be delivered to any of our retails.

Refunds

Returns will be processed within 7 days upon receipt of your package. The refund will be credited in your account for future use.
Pick-up service charge will be deducted from total refund and self-sending shipping fee will be at your own cost.